A speed test works by sending a file from a speed test server and analyzing the time it takes to download the file onto your local device (computer, tablet, smartphone, etc.) and then upload it back to the server. Knowing that the issue isn't anything on your end means you can forgo any troubleshooting.įinally, you can call your provider to ensure your modem supports your plan's speed or to see if there are plans or promotions that will be worth an upgrade, so you can get the speeds you need to have a stress-free day of work and play.An internet speed test is an evaluation of your existing broadband parameters. The app will give you an estimated restoration time when there is one. The first thing I do when my Comcast Xfinity connection is acting flaky is open the Xfinity My Account app and look for any service issues. You can also check your provider's app or website for an outage. However, there are steps you can take to determine if that's the case or if there's another issue at fault. It's a frustrating fact, but ISPs are allowed to throttle your connection speed. The answer isn't as easy as calling your internet service provider and informing them of the subpar service. CNET's Ry Crist has further tips on how to get better, faster Wi-Fi to help you get your network back to working as it should. Most of the time, this fixes any speed issues for me.

I recommend turning off your modem and wireless router, leaving them off for about 60 seconds, and then turning them back on. Ry Crist/CNET What to do if your speed is slower than it should be

There's potentially more than one reason your internet may be slow.

My test speed